Ticksys: Post-installation configuration steps can be found here. You may need to fill some Y-tables and implement some Y-interfaces.
The tables below will contain ticket related fields. Status and ticket type ID’s are returned over TickSys, and their values need to be provided by the administrator of your ticketing system. If you are using Jira, this page may help obtain ID’s.
Click the tables below to see how they need to be configured.