Safe TMS has the ability to update the status of your tickets after a successful transport. For example; if you are using Jira, you can use this functionality to automatically advance to the next workflow step.
Obviously; your ticketing system needs to have a corresponding API for that, which should have been called in TickSys before filling this table.
Here is a sample configuration.
| TICSY_ID | TICKET_TYPE_ID | TARGET_SYSID | SUB_TICKET_TYPE_ID | NEW_STATUS_ID |
|---|---|---|---|---|
| In this ticketing system... | ...on this ticket type... | ...after transporting to this SAP system... | ...if the sub ticket type is (optional): | ...set the ticket status to: |
| JIRA | 10205 | TPE | 10300 | 11700 |
| JIRA | 10205 | TPE | 10411 | 11701 |
| JIRA | 10205 | TQE | 10300 | 10900 |
| JIRA | 10205 | TQE | 10411 | 10377 |
| JIRA | 10300 | TPE | 11700 | |
| JIRA | 10300 | TQE | 10900 | |
| JIRA | 10400 | TPE | 11701 | |
| JIRA | 10400 | TQE | 10313 | |
| JIRA | 10407 | TPE | 11700 | |
| JIRA | 10407 | TQE | 10358 | |
| JIRA | 10411 | TPE | 11701 | |
| JIRA | 10411 | TQE | 10377 |