Safe TMS has the capability of detecting tickets in transportable status, and listing their requests for transport (TCode: YSAFETMS002).
This is the table where ticket statuses are mapped to target SAP systems.
Here is a sample configuration.
| TICSY_ID | STATUS_ID | SYSID | TICKET_TYPE_ID |
|---|---|---|---|
| Ticketing system | Transportable status | Target SAP system | Ticket type |
| JIRA | 10306 | TQE | 10400 |
| JIRA | 10338 | TQE | 10300 |
| JIRA | 10347 | TPE | 10407 |
| JIRA | 10357 | TQE | 10407 |
| JIRA | 10376 | TQE | 10411 |
| JIRA | 10381 | TPE | 10411 |
| JIRA | 11001 | TPE | 10400 |
| JIRA | 11004 | TPE | 10300 |